IT Specialist

Job Description

The IT Specialist – Application Support is responsible for providing Level 2 and Level 3 support for business-critical applications, particularly RPA solutions, Kube365 Workflow, and Microsoft Power Platform (Power Apps, Power Automate, and Power BI). The role focuses on ensuring application availability, stability, performance, and user satisfaction by managing incidents, service requests, troubleshooting, enhancements, deployments, and continuous improvement initiatives.

Key Responsibilities

• Provide L2/L3 application support, monitoring, troubleshooting, and incident resolution.
• Manage application incidents, root cause analysis, problem management, and service restoration activities.
• Support application releases, patches, upgrades, testing, and change management processes.
• Monitor and support RPA bots, Kube365 workflows, Power Apps, Power Automate flows, and Power BI reports.
• Troubleshoot workflow failures, automation issues, integrations, permissions, data discrepancies, and performance concerns.
• Work closely with business users, vendors, developers, and infrastructure teams to resolve issues and improve services.
• Maintain technical documentation, knowledge articles, support procedures, and operational runbooks.
• Contribute to continuous improvement, automation, and operational efficiency initiatives.
  
  

Required Experience

• 3–6 years of experience in Application Support, AMS, Managed Services, or Production Support environments.
• Experience supporting enterprise applications in SLA-driven environments.
• Exposure to workflow automation, low-code platforms, reporting tools, and business process automation.
• Experience collaborating with business stakeholders, technical teams, and external vendors.
  
  

Key Technical Skills

• Microsoft Power Platform: Power Apps, Power Automate, Power BI, SharePoint, Dataverse.
• Workflow & Automation: Kube365 Workflow, RPA concepts, bot monitoring, workflow configuration.
• Service Management: Incident, Problem, Change, Release, Request, and Knowledge Management.
• Technical Foundations: ITSM tools, Microsoft 365, SQL fundamentals, APIs, integrations, and data analysis.
  
  

Preferred Certifications

• ITIL Foundation
• Microsoft Power Platform Certifications (PL-900, PL-200, PL-400)
• RPA Platform Certifications
  
  

Success Metrics (KPIs)

• SLA achievement and service performance
• Incident resolution and Mean Time to Resolve (MTTR)
• Application availability and operational stability
• Change success rate
• Backlog management
• Customer satisfaction
• Knowledge contribution and continuous improvement participation
  
  

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.