IT support assistant

About the Company

Trip.com is a leading online travel agency that provides a wide range of travel services, including accommodation, transportation, and travel packages. Our mission is to make travel accessible and enjoyable for everyone, and we pride ourselves on our commitment to customer satisfaction and innovation in the travel industry.

About the Role

This is an outsourcing role for Trip.com

The role involves maintaining the normal operation of Trip.com internal users in the site and ensuring local IT SLA, while responding to internal requests and requirements in a timely manner.

Responsibilities

• Responsible for maintaining the normal operation of Trip.com internal users in the site and ensure local IT SLA;
• Responding to internal requests and requirements in a timely manner; including installation and troubleshooting of application systems, client software, and hardware such as network, printer, etc.;
• Collaborate closely with local management teams and improve user satisfaction;
• Maintain IT assets inventory;
• Assist in ensuring compliance with information security regulations and maintaining the security systems, server room, room air conditioning, and environmental monitoring;
• Responsible for liaising with external suppliers as necessary;
• Assist in assigned projects and tasks in a timely manner;
• Operation changes during low business peak hours at night or during weekends and holidays according to IT operation and maintenance continuity requirements;
• Business continuity needs to be ensured, and effective attendance of positions required for work can be ensured.

Qualifications

• Degree at HNC/HND level or above in a computer related discipline or equivalent experience.

Required Skills

• Have experience in user support for Windows, Mac OS operating systems, IT application systems (M365, DNS, email, printing, files, VPN, video conferencing, etc.), prior experience in managing M365 & Intune would be a bonus.
• Proficient in using Microsoft Office software (Word, Excel, PPT, Project, Visio, etc.).
• Have strong work planning. Solid IT service process experience and familiarity with the ITSM system.
• Has basic network troubleshooting knowledge, familiar with security systems, server room, room air conditioning, and environmental monitoring.
• Have a user-centric service attitude. Good at communicating with others in a proactive manner; able to provide high quality service to local internal users and response to request swiftly.
• Mandarin capability would be an advantage due to communication with Shanghai HQ.

Preferred Skills

• Prior experience in managing M365 & Intune would be a bonus.

Pay range and compensation package

Details regarding the pay range or salary or compensation will be provided during the interview process.

Equal Opportunity Statement

Trip.com is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Working hours :

9AM-18PM or 10AM-19PM

Salary range

6-8K/m