IT Support Engineer- Malaysia

About Hytech

Hytech is a leading management consulting firm headquartered in Australia and Singapore, specialising in digital transformation for fintech and financial services companies. We provide comprehensive consulting solutions, as well as middle- and back-office support, to empower our clients with streamlined operations and cutting-edge strategies.

With a global team of over 2,000 professionals, Hytech has established a strong presence worldwide, with offices in Australia, Singapore, Malaysia, Taiwan, Philippines, Thailand, Morocco, Cyprus, Dubai and more.

Key Responsibilities

1、Provide daily IT support for offices, including deployment, configuration, and procurement of IT and AV systems, hardware, software and infrastructure within the office.

2、Troubleshoot and manage issues related to Windows and macOS operating systems, and assist users with common system and application problems.

3、Maintain and manage company network devices, including routers, switches, and firewalls, ensuring stable network operations (including VPN).

4、Configure and support office equipment such as CCTV systems, printers, door access and projectors.

5、Work with the security team with office security,data backup and recovery to ensure data integrity and availability.

6、Perform routine inspection and maintenance of IT equipment.

support onboarding and IT training for new employees.

7、Handle IT service tickets, follow up on user feedback, and resolve technical issues in a timely manner.

8、Manage IT assets, tracking hardware and software usage across the organization.

9、Oversee & project manage rollout of IT infrastructure upgrades. Manage creation of IT and IS procedure and policy development, implementation and updates.

10、Perform other tasks assigned by management.

Requirements:

1、Diploma or Bachelor's degree in relevant fields such as Information Technology or Computer Science required.

2、Minimum 3 years of IT experience in multinational offices environments.

3、Strong knowledge of Windows/Mac OS, networking, and Active Directory.

4、Abilities to utilize AI in daily work and promote AI adoption further in the organization

5、Good skill of Operating Systems: Windows Server, Windows OS, macOS, iOS, Android and Office Tools: Microsoft Office (Word, Excel, PowerPoint, outlook, etc.)

6、Familiarity with IT service management practices (incident, request, change, asset management)

7、Maintaining clear documentation, guidelines, and instructions for IT services and support processes

8、Proficiency in Mandarin and fluent English to working with Chinese speaking stakeholders

Nice to Have

1、Hands-on experience with servers such as AD,DNS,DHCP and Microsoft 365 Admin Portal

2、Practical experience with L2–L3 switches and firewall configuration