IT Support Infrastructure & Workplace Services

Key Responsibilities

• Provide end-user support for laptops, desktops, mobile devices, printers, and workplace technology.
• Install, configure, and maintain hardware, software, and user accounts.
• Support Microsoft 365, collaboration tools, and meeting room technologies.
• Troubleshoot network, Wi-Fi, VPN, and connectivity issues.
• Monitor and support IT infrastructure, including servers, cloud services, and backup systems.
• Manage IT asset inventory, device lifecycle, and software licensing.
• Handle incidents and service requests in accordance with agreed SLAs.
• Support employee onboarding, offboarding, and access management.
• Coordinate with vendors to resolve infrastructure and workplace technology issues.
• Ensure compliance with IT security policies and endpoint protection standards.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2–5 years of experience in IT Support, Infrastructure, or Workplace Services.
• Strong knowledge of Windows, Microsoft 365, networking, and endpoint management.
• Familiarity with ITSM tools and incident management processes.
• Strong troubleshooting, communication, and customer service skills.