We are looking for a IT Support Level 1 Agent (Japanese Speaker) to provide exceptional support in the Life Science industry. This role involves troubleshooting technical issues and ensuring customer satisfaction through innovative solutions.
Client Details
The hiring company is a large global organization known for its strong presence in the technology and engineering industry. It is widely recognized for driving innovation through advanced software, automation solutions, and intelligent systems used across various high‑growth sectors. The organization operates internationally and is committed to fostering a collaborative work culture focused on delivering high‑performance solutions and enabling greater efficiency for its clients.
Description
- Deliver technical support to customers, ensuring timely and accurate resolution of queries.
- Analyze and troubleshoot technical issues related to Life Science products and services.
- Communicate effectively with customers in Japanese to provide a seamless support experience.
- Document and maintain detailed records of customer interactions and resolutions.
- Collaborate with internal teams to escalate and resolve complex technical problems.
- Assist in creating and updating technical documentation and support materials.
- Provide feedback to improve products and services based on customer input.
- Ensure adherence to company protocols and customer service standards.
Profile
A successful IT Support Level 1 Agent (Japanese Speaker) should have:
- Proficiency in Japanese, both written and spoken, to effectively assist Japanese-speaking customers.
- Strong technical aptitude and problem-solving skills, especially in the Life Science industry.
- Ability to work in a hybrid environment and adapt to different technologies and tools.
- Excellent communication skills and a customer-focused approach.
- A relevant educational background in technology, engineering, or a related field.
- Attention to detail and the ability to multitask effectively.
Job Offer
- MYR 60,000 - MYR 90,000
- Hybrid working arrangement
- Career growth
- Collaborative culture
Page Group Malaysia is acting as an Employment Agency in relation to this vacancy.
