IT Support - Linux Server (Mandarin)

What you'll be doing:

• Manage the delivery of server orders and provide after-sales maintenance to customers.
• 管理服务器订单的交付,并为客户提供售后维护。
• Diagnosing and resolving various hardware, software, server, and network issues.
• 诊断和解决各种硬件、软件故障、服务器故障和网络故障等问题。
• Collect, analyze, and resolve technical issues that customers encounter, both before and after the sale.
• 收集、分析和解决客户在售前和售后遇到的技术问题。
• Adhere to strict work handover protocols and provide consistent and accurate information.
• 严格按照规范做工作交接,保证信息同步准确。
• Follow the company's customer service standards and procedures and stay up-to-date with the latest products and technologies.
• 遵循公司的客户服务标准和流程,及时了解最新的产品和技术。
• Ensuring customer satisfaction and maintaining the company's reputation for excellent customer service.
• 确保客户满意并维护公司卓越客户服务的声誉。
  
  

What we're looking for:

• Minimum Diploma/Degree in IT or a related field required
• 最低学历要求拥有IT技术或相关领域的文凭/学位
• Fluent in Mandarin (both spoken and written)
• 精通中文(口语与书写)
• Proficient in Windows, with basic knowledge of Linux and databases.
• 对windows的应用要求比较熟悉;对Linux和数据库有一定的了解。
• Familiar with server and storage products as well as network equipment installation.
• 熟悉服务器、存储产品以及网络设备的安装。
• Understand the configuration and maintenance of network switches, routing devices and security products
• 理解网络交换机、路由设备和安全产品的配置和维护。
• Able to work in rotating shifts: morning, afternoon, and night shifts
• 能够接受三班轮值工作:早班、午班和晚班
  
  

What we offer:

• Providing training
• New Project Development Incentive
• EPF, SOCSO, EIS starting from the probation period
• Medical Leave, Annual Leave
• Medical Claims
• Monthly Fixed Allowance
• Monthly Performance Bonus
• Annual Bonus even if you've worked for less than a year
• Company Trip, Team Building Activity
• One and a half hours of lunchtime.
• Near public transportation (LRT/MRT)
• Night-shift Benefits: Night-shift allowance and half month off days
  
  

About Us:

NETFORGE SOLUTION SDN. BHD. is a global IDC and cloud infrastructure provider, offering server rentals, high-protection CDN solutions, and cloud hosting services to international clients. We are dedicated to delivering high-performance, reliable cloud solutions to customers around the world.

At NETFORGE SOLUTION SDN. BHD., we believe that a great team culture leads to great work. We're proud to offer a friendly, inclusive, and collaborative working environment where everyone's ideas are heard and valued.

We value open communication, teamwork, and a growth mindset—no matter your role, you'll find the space to learn, contribute, and grow with us.

Our business is stable, with real-world use cases and clear performance targets. We offer fast, flexible decision-making, strong execution autonomy, and a well-supported marketing budget. With a technically driven team and highly engaged customers, our products are both professional and sticky.

Location: Sunway Velocity, Kuala Lumpur

Working Hours Are Based On a Shift Schedule

Morning Shift: 8a.m. – 5p.m./ Afternoon Shift: 1p.m. – 10p.m. / Night Shift: 10p.m. – 8a.m. (next day)

Shifts are scheduled on a rotational basis and will be arranged in advance.

Off Days

Morning & Afternoon Shifts: 6 off days per month

Night Shift: 15 off days per month

Note: Off days are not fixed on weekends and may vary according to the duty roster.

Come join a team that's passionate, supportive, and always ready to take on new challenges—together.