IT Support Officer

IT Support Officer- Tmn Impian Emas

Tasks and Duties

. Provide technical support to end-users by responding to IT-related inquiries and concerns.
. Troubleshoot hardware and software issues and provide resolutions.
. Install, configure, and maintain computer systems, networks, and peripherals.
. Manage user accounts and permissions for network access.
. Monitor IT systems to assess performance and security needs, and install necessary updates or patches.
. Train employees on the use of IT equipment and software.
. Maintain records of IT issues, solutions, and system changes.
. Work closely with IT teams to deploy and upgrade systems and infrastructure.

Requirements

1. Bachelor's degree in a relevant field, such as Information Technology or Computer Science.
2. Knowledgeable in operating systems (Windows and macOS), hardware components, networking fundamentals, troubleshooting software issues, and configuring hardware (printers, monitors, etc.).
3. Knowledge of CMS (Wordpress & Wix) is a plus but not required.