About The Role
We are looking for a dependable and enthusiastic IT Support Officer to join our IT team at our Petaling Jaya branch. This is an entry-level role ideal for a fresh graduate eager to grow in a hands-on environment. You will be the first point of contact for day-to-day IT matters, ensuring our internal teams can work smoothly and efficiently.
Key Responsibilities
- Provide first-line IT support to internal staff, including troubleshooting hardware, software, and connectivity issues in a timely manner
- Assist in the setup, configuration, and deployment of computers, printers, and peripheral devices for new and existing employees
- Support the installation and basic administration of business applications including Microsoft 365 and assist users with day-to-day operational queries
- Assist in managing user accounts and access rights, including provisioning, modification, and deactivation across internal systems
- Maintain and update the IT asset and inventory register, ensuring all equipment is accurately tracked and documented
- Assist in monitoring and supporting basic network and infrastructure operations, escalating issues to the relevant team when required
- Support the maintenance and basic troubleshooting of ancillary systems such as CCTV and door access control systems
- Log, track, and follow up on IT support tickets, ensuring issues are resolved or appropriately escalated within agreed timeframes
ADDED ADVANTAGE
✓ Familiarity or exposure to enterprise business systems such as CRM, ERP, or PMIS platforms.
✓ Basic experience with Microsoft 365 administration (user management, SharePoint, Teams).
✓ Prior exposure to physical security systems such as CCTV or door access control management.
✓ Any relevant IT certification (e.g., CompTIA A+, Microsoft Fundamentals) is a bonus, not a requirement.
Requirements
- Diploma or Bachelor's degree in information technology, Computer Science, or a related field
- Fresh graduates are encouraged to apply. No prior working experience required
- Foundational understanding of computer hardware, operating systems (Windows), and basic networking concepts
- Good communication skills with a service-oriented mindset and the ability to work well with non-technical users
- Proactive, detail-oriented, and able to manage multiple tasks in a fast-paced environment
- Must be based in or able to commute to the Petaling Jaya area. Fully on-site role
