- Resident at Muji HQ to provide first level on-site or remote technical support on hardware, software, and all IT related issues for HQ, Stores and Warehouse.
- Support users on computer, printing, scan, desktop application including but noto limited to:
- User Account & Office 365 Administration.
- Company Accounting, Inverntory, and POS System Administration.
- Operating systems, networks, troubleshooting, and firewall technologies.
- Monitor critical jobs ensuring the uptime of all servers, network services, backup & restore and system integrations.
- Maintain up-to-date IT asset inventory, asset labelling and software licenses.
- Assist in documentation of work processes, system workflor and operating procedures (user/admin guides).
- Manages IT procurement from obtaining quotation, purchase requisition approval, purchase order sent to vendor, and until monitoring of the delivery.
- Maintain a proactive approach in attending to users requests, identify and troubleshoot problems, enquiries, provide advice and follow-through in meeting usr needs and expectations within a stipulated time to ensure the smooth operation of the end user needs and system availability.
- Establishing the root causes of application errors and escalating serious concerns to the IT Team or HOD.
- Availability to work on weekends & public holidays, as required, to provide support during peak operational hours in stores.
- Performing any other IT-related duties assigned.
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- Minimum Education - Diploma/Degree in IT.
- Proven work experience in IT Operations with retails/F&B industry and background in an added advantage.
- Experienced in Retail Pro/Prism and Microsoft Dynamics Business Central is added an advantage.
- Knowledge in Servers, Network Infrastructure and Windows.
- Knowledge of Microsoft Office, Active Directory, as well as tools like SharePoint & Teams.
- Enthusiasm for problem-solving and able to work in fast paced environment.
- Meticulous and able to multi-task and work independently.
- Good troubleshooting and critical thinking skills.
- Resourcesful, meticulous and a team player who can work well with all levels.
- Possess a high leven of intefrity and self-driven personality.
[Apply now at https://my.hiredly.com/jobs/jobs-malaysia-muji-malaysia-sdn-bhd-job-it-support-officer]
