IT Support Specialist

Job Purpose

Responsible for providing day‑to‑day technical support to end users, ensuring reliable operation of IT systems, devices, and applications. This role supports business productivity by resolving IT issues promptly, maintaining IT assets, and assisting with IT operations across offices.

Key Responsibilities

1. End‑User & Desktop Support

a) Provide first‑ and second‑level support for laptops, desktops, printers, mobile devices, and peripherals.

b) Troubleshoot hardware, software, network, and connectivity issues.

c) Support Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Office apps.

d) Assist users with system access, password resets, and account‑related issues.

2. IT Operations & Asset Management

a) Prepare, configure, and deploy laptops and IT equipment for new joiners.

b) Maintain IT asset inventory (laptops, monitors, mobile devices, licenses).

c) Support laptop refresh, replacement, and warranty processes.

d) Ensure devices comply with company IT and security standards.

3. Network & Office IT Support

a) Perform basic network troubleshooting (LAN, Wi‑Fi).

b) Support office IT infrastructure such as meeting room AV, printers, CCTV connectivity, and access systems.

c) Coordinate with vendors for network, hardware, or system issues when required.

4. Security & Compliance Support

a) Assist in implementing IT security policies and best practices.

b) Support endpoint security, antivirus, patching, and system updates.

c) Report and escalate security incidents or system vulnerabilities to IT Manager.

5. Documentation & Communication

a) Maintain IT support documentation, FAQs, and user guides.

b) Log and track IT issues, resolutions, and service requests.

c) Provide clear communication and timely updates to users on issue status.

Qualifications

· Diploma or Degree in Information Technology, Computer Science, or related field.

· 1–3 years of experience in IT support, service desk, or desktop support role.

· Hands‑on experience with Windows OS and Microsoft 365 environment.

· Basic understanding of networking (TCP/IP, LAN, Wi‑Fi).

Skills & Competencies

· Strong troubleshooting and problem‑solving skills.

· Good communication and customer‑service mindset.

· Ability to work independently and manage multiple tasks.

· Detail‑oriented with good documentation discipline.

· Willingness to support users across different offices or time zones when required.