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IT Support Technician, End-user
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IT Support Technician, End-user
itcan pte. limited- Posted a day ago
- Be among the first 10 applicants
Job Description
- Provide onsite and remote desktop support services to end users
- Escalate unresolved incidents to appropriate resolver groups or third-party vendors where necessary
- Perform desktop/laptop imaging and re-imaging activities
- Support device deployment, replacement, and technology refresh exercises
- Update and maintain accurate incident and service request records within the ticketing system
- Create, update, and maintain work instructions, operational procedures, and technical documentation
- Ensure compliance with IT policies, security standards, and operational procedures
- Provide support for Microsoft Windows and Microsoft Office 365 related issues
- Support users across different customer sites and locations as required
More Info
Key Skills
Third Party Vendor Management
enforce IT policies
travelling to customer sites
Post Deployment Support
Operational Procedures
resolved escalations
resolve incident tickets
Microsoft Support
System Updates
Engineering Safety and Security Standards
About Company
