We are looking for a capable, self-driven and independent IT professional to join our growing organization. The IT Technician/Specialist will join our IT team in building and maintaining the information infrastructure at RoviSys.
Description of Work:
- Provide and support end users on a variety of issues.
- Maintain and monitor system and network operations, including network and data security, software licensing, applications, databases, servers, computer systems, backups, switches, printers, and voice and data networks.
- Computer systems and software purchasing, setup, maintenance and audits.
- Maintain asset and inventory management.
- Respond to alerts from systems, monitors; perform first-line problem resolution and technical support.
- Respond to support requests, document issues and resolutions, and update self-support site.
- Maintain appropriate system logs and update documentations.
- Assist with installations and upgrades of corporate date center equipment (servers, communication equipment and reliability systems).
- Conduct business specific research and provide comprehensive reports when needed.
- Perform task associated with the operations, support, troubleshooting and upgrading of voice, data and video conferencing systems.
- Become familiar with voice and video systems utilized by the company.
- Learn how technology supports various business processes and disciplines.
- Other ad-hoc duties assigned, to include special projects what may require travel.
Qualifications:
- Diploma from an accredited Polytechnic or bachelor's degree from accredited University with a major in Computer Information Systems (CIS), Management and Information Systems (M&IS), or other related majors, or at least 3+ years related industrial experience.
- A+, Network+, MCTS and CCENT or equivalent certifications strongly preferred.
- MCSA/MCSE/MCITP and CCNA/CCNE certifications a plus but not required.
- Able to lift PCs and other IT equipment up to 35kg.
- Able to sit, stand, kneel for an extended period of time.
- Strong communication skills with the ability to effectively communicate with end users in a manner consistent with different technical skill levels.
- Willing to work flexible hours whenever the situation deems necessary.
- Proficient in Microsoft Office applications.
Additional Qualifications:
- Positive can-do attitude with the ability to work under pressure to meet deadlines.
- Strong attention to details.
- Ability to solve problem independently and recommends proactive technical solutions.
- Able to work in a team environment but also highly motivated to work independently and productively.
- Knowledge of basic computer engineering concepts and/or voice and data networking concepts is required with a focus on Microsoft Windows networking and operating systems.
- Willing to undertake assignments involving unfamiliar subjects with the aptitude to learn quickly.
- Strong verbal and written communication skills using both technical and non-technical terminology.
- Ability to time management time to prioritize, plan, work, multi-task and meet schedules.
