Job Description

About the Company

Company Size: 11-50 employees

Industry: Telecommunications

About the Role

Compile reference documentation for internal teams during handover; Perform fault analysis, classification, and troubleshooting of incidents through the support portal; Provide network circuits traffic monitoring and updates; Follow up closely with providers on faulty circuits and ensure issues are resolved as per the agreed Service Level Agreement (SLA); Liaise with customers to provide updates as per the agreed SLA; Manage and resolve all Level and Level 2 Technical Escalation involving Nevigate Links, CPE, and VPNs; To escalate up to Nevigate Level 3 and/or management, if issues are not resolved or encountered prolonged delay to resolution. Perform customization of daily, weekly, and monthly reports. Perform shift work. Other ad-hoc tasks related to network management and technical provisioning delivery; Provide onsite support if required.

Responsibilities

Compile reference documentation for internal teams during handover
Perform fault analysis, classification, and troubleshooting of incidents through the support portal
Provide network circuits traffic monitoring and updates
Follow up closely with providers on faulty circuits and ensure issues are resolved as per the agreed Service Level Agreement (SLA)
Liaise with customers to provide updates as per the agreed SLA
Manage and resolve all Level and Level 2 Technical Escalation involving Nevigate Links, CPE, and VPNs
To escalate up to Nevigate Level 3 and/or management, if issues are not resolved or encountered prolonged delay to resolution
Perform customization of daily, weekly, and monthly reports
Perform shift work
Other ad-hoc tasks related to network management and technical provisioning delivery
Provide onsite support if required

Qualifications

Candidate must possess at least a Bachelor's Degree / Post Graduate Diploma / Professional Degree in Engineering (IT / Telecommunication) or equivalent.

Our preference is for interns who can start in Oct/Nov and commit to at least 5 months, ideally 6 months, to fully benefit from the internship experience. To speed up the shortlisting process, please let us know your internship start and end dates when you apply. It really helps us review applications quicker!

Required Skills

Python
Cloud (AWS / Azure / GCP)
Java
Data Science / Machine Learning
Cybersecurity / InfoSec

Preferred Skills

Exposure to or interest in networking and/or cloud technologies
Programming in Python, JAVA, C++ for AI/ML applications
A genuine interest in Internet services and project-based work
Good verbal and interpersonal communication skills. English proficiency is a must
Excellent collaborative skills to work effectively with team throughout organization and committed throughout the internship period
Perform task given by Superior

Pay range and compensation package

Entry Level

RM800 -RM1000