ITO SUPPORT (Contract 1 year- Renewable basis)

2-4 Years

Job Description

Support digital workplace solutions and endpoints
Working knowledge of on-premises Active Directory & Azure Active Directory (Entra).
Working knowledge in employee onboarding & offboarding
Experience in supporting users for Office 365 including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive.
Troubleshoot and resolve issues related to Office 365 functionality, configuration, and usage.
Familiar with unified endpoint management solutions, including Intune and Defender
Familiar in supporting Windows 10 & 11 administration and security patching.
Ensure services provided adhere to service level agreement.
Familiar with ticket handling solutions (Service Management tool)
Communicate user needs, priorities and customer satisfaction.
Collaborate with IT Infrastructure & IT Security team to perform regular review and update hardening standards for various operating systems and platforms.
Provide knowledge sharing to other Digital Workplace personnel.
Familiar with Audio/Video conferencing (Teams and meeting room equipment)
Support internal company events for Audio/Video
Flexible on-call rotations to ensure 24/7 support coverage.
5 days a week on-site availability for user support.
Execute process improvements and development of policies, procedures and tools to optimize overall use of resources.
Perform or coordinate the security incident handling, documentation, root cause analysis, troubleshooting and post-Incident reports.