At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role
Reaching out to card members and stakeholders on business resolutions and updates via voice calls or emails.
Performs outbound call and incoming call.
Partner with relevant teams such as American Express vendor and team members in Tokyo & Kuala Lumpur to ensure correct customer request is performed for our card members
Provide maintenance activities such as Address Change, card replacement or others, if necessary.
Ensure card members request is fulfilled within Service Level Agreement (SLA).
Verify card member details and profiles through Amex systems
Liaise with internal teams within GSG to coordinate and resolve customer inquiries.
Data tracking, review and reporting to relevant stakeholders on certain timeframe requirements.
Minimum Qualifications
Fluency in speaking, reading and writing in Japanese.
Minimum 2 years of working experience in related field and with call handling experience
Able to deliver result in accordance with policy and procedure
Good PC skills including MS word, Excel and others.
Able to collaborate with colleagues, stakeholders and business partners effectively
Openness to take on feed back to improve individual performance
A customer centric, Can do attitude & willing to go beyond as a great service provider
Degree and above, with at least 3 years experience in the relevant field. Diploma, with at least 5 years experience in the relevant field. Technical Certificate or equivalent, with at least 7 years experience in the relevant field. (For the purpose of EP application)
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid or onsite arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
