Japanese Speaker - Customer Success Specialist (Penang)

0-2 Years

This job is no longer accepting applications

Job Description

Job Responsibility

To efficiently handle inbound and outbound customer call inquiries.
To provide fast and timely solutions to all customer related problems.
To ensure customer satisfaction by providing excellent Customer Services.
To be constantly guided by company's service standards.
Effectively manage large numbers of incoming calls.
Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.

Job Requirements

Fresh graduates are encouraged to apply.
Fluent in both English & Japanese (reading, writing and speaking).
Previous working experience in customer service, or customer service related fields is an added advantage but not essential.
Willing to work rotational shift.
Good communication and interpersonal skills.
Ability to multi-task, prioritise and manage time effectively.
Social media savvy.
Open to relocating to Penang.

Job Benefits