Company Description
DXC Technology Malaysia, a well-known IT services provider
Responsibilities:
- Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
- Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
- Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
- Evaluate unique or complex installations or configurations and make recommendations for resolution.
- Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.
Qualifications
- Excellent communication skills in Japanese and English
- Ability to work efficiently in a fast-paced environment
- Bachelor's degree in Computer Science or related field
- Fresh graduate is encouraged to apply
