Job Description
Responsibilities:
Provides response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
Maintains response and resolution speed as defined by service level agreement Keeps high customer satisfaction scores and follow quality standards
Uses existing knowledge base to provide a customer facing root cause assessment.
Provides customer facing bug progress summary using available tools and Handle escalations raised by customers and partners.
Handle consults from the lower tier to assist in case resolution.
Can read and write in Japanese (preferably fluent, certification is a plus)
Fresh grad welcome preferably with GWS skill and experience
Work experience in customer support non-vice is a plus
Platforms - Open to learning and will be trained in Google Workspace.
Google workspace knowledge or certification is a plus
