Job Description
We are seeking a highly motivated Technical Service Desk Agent fluent in Japanese to provide exceptional technical support to our clients. As a Technical Service Desk Agent, you will be responsible for resolving technical issues, troubleshooting software and hardware problems, and providing excellent customer service in Japanese through Phone/Chat and Emails.
Responsibilities:
Provide first-level technical support to customers in Japanese via phone, email, or chat
Troubleshoot and resolve hardware and software issues
Document all technical issues and resolutions accurately
Escalate complex technical issues to the appropriate team members
Assist customers with setup, installation, and configuration of software applications
Ensure excellent customer service and satisfaction at all times
Collaborate with other team members to improve processes and procedures
Fluency in Japanese (both written and spoken)
Proven experience in a technical support role minimum 1 year of experience Excellent problem-solving and communication skills
Strong attention to detail and ability to multitask
Technical knowledge of software applications and computer systems
Ability to work well under pressure in a fast-paced environment
Relevant technical certifications (e.g., CompTIA, Microsoft) is a plus
If you are fluent in Japanese, have a passion for technology, and enjoy helping others solve technical issues, we would love to hear from you. Please submit your resume and cover letter in Japanese for consideration.
