JML Business Analyst

A ready-to-use **Job Description** template tailored specifically for a **Business Analyst** specializing in **Joiners, Movers, and Leavers (JML)** processes. This role spans HR systems, IT provisioning, and Identity & Access Management (IAM).

# Job Title: Business Analyst – JML & Identity Lifecycle Management

**Location:** -kl

**Job Type:** -12 Months Contract with ATS based On Performance Might Be Permanent

**Department:** IT / Enterprise Applications / Identity & Access Management (IAM)

### **Job Summary**

We are looking for an experienced **JML Business Analyst** to drive the optimization, automation, and transformation of our **Joiners, Movers, and Leavers (JML)** lifecycle processes. In this role, you will act as the key liaison between HR, IT, Information Security, IAM, and business departments. You will analyze end-to-end employee lifecycle workflows—from initial onboarding and role transitions to offboarding and access revoking—to design efficient, automated, and compliant solutions.

### **Key Responsibilities**

* **Process Mapping & Analysis:** Map and evaluate current-state JML workflows across HR, IT, and target application systems. Identify manual bottlenecks, compliance risks, and opportunities for process automation and birthright access provisioning.

* **Requirements Elicitation:** Facilitate workshops with stakeholders across HR, IT Service Desk, Cyber Security, Payroll, and business units to gather functional and non-functional requirements.

* **Documentation & Artifacts:** Create clear, comprehensive Business Requirements Documents (BRDs), Functional Requirement Specifications (FRDs), process flow diagrams (BPMN/UML), and user stories with detailed acceptance criteria.

* **Role-Based Access Control (RBAC):** Collaborate with IAM and Security teams to define, standardize, and maintain RBAC frameworks and entitlement matrices for Joiner/Mover automated workflows.

* **Solution Integration Support:** Partner with technical leads and developers to implement automated integrations between core HR systems (e.g., Workday, BambooHR, SuccessFactors) and IAM/IT directory services (e.g., Active Directory, Microsoft Entra ID, Okta, ServiceNow).

* **Testing & Quality Assurance:** Define UAT test plans and user scenarios, coordinate UAT execution across HR and business teams, track defects, and manage sign-off prior to production releases.

* **Change Management & Training:** Develop training materials, user guides, and standard operating procedures (SOPs) to ensure smooth adoption of modified JML workflows across business units.

### **Required Qualifications & Experience**

* **Education:** Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.

* **Experience:** 3–6+ years of Business Analysis experience in enterprise IT, with at least 2+ years focused on **JML, HR processes, or Identity and Access Management (IAM)** initiatives.

* **JML Expertise:** Strong understanding of employee lifecycle management, access provisioning/deprovisioning, birthright access, and role-based access control (RBAC).

* **System Familiarity:**

* **HRMS / HCM:** Workday, BambooHR, SAP SuccessFactors, or similar.

* **IAM / Directory:** Microsoft Entra ID (Azure AD), Active Directory, Okta, Ping, or SailPoint.

* **ITSM & Workflow:** ServiceNow, Jira, or similar ticketing engines.

* **Process Diagramming:** Hands-on experience with Microsoft Visio, Lucidchart, or ARIS using BPMN standards.

* **Agile Delivery:** Experience writing user stories and operating in Agile/Scrum delivery environments.

### **Soft Skills & Competencies**

* **Stakeholder Management:** Excellent verbal and written communication skills with the ability to bridge gaps between non-technical HR teams and technical IT/IAM developers.

* **Analytical Thinking:** Strong problem-solving ability to analyze complex workflow dependencies and identify edge cases (e.g., contractor vs. full-time conversions, multi-role movers).

* **Attention to Detail:** Deep focus on security compliance, audit trails, and data privacy standard enforcement (e.g., GDPR, SOC2).

### **Nice-to-Have / Preferred Qualifications**

* Business Analysis certifications (e.g., IIBA ECBA/CCBA/CBAP, PMI-PBA).

* Knowledge of identity governance frameworks or ITIL certification.

* Basic understanding of APIs and automated connector workflows.