Junior BigFix Engineer

Position: Junior BigFix Engineer

Experience: 3 Years

Level: Junior

Job Summary

We are looking for a Junior BigFix Engineer with approximately 3 years of experience in supporting and maintaining the BigFix platform. The candidate will assist with platform administration, monitoring, troubleshooting, agent management, upgrades and day-to-day operational activities.

Key Responsibilities

• Assist in BigFix root server, relay and agent administration.

• Perform routine platform monitoring, health checks and basic performance optimisation.

• Support BigFix agent deployment, troubleshooting and lifecycle management.

• Assist with BigFix database health monitoring and maintenance activities.

• Support platform security, user access control and configuration management.

• Monitor licence usage and assist with compliance reporting.

• Handle day-to-day incidents and escalate complex issues to senior engineers or HCL Software support.

• Assist in preparing monthly operational reports and service review documents.

• Create and maintain basic custom content based on business requirements.

• Support BigFix platform upgrades and patch management activities.

• Assist with backup and restore activities for disaster recovery.

• Maintain technical documentation and operational procedures.

Required Skills

• Around 3 years of experience in BigFix platform administration or support.

• Basic knowledge of IBM BigFix architecture (Root Server, Relay and Agents).

• Experience in agent deployment, troubleshooting and patch management.

• Knowledge of Windows and Linux operating systems.

• Basic scripting knowledge (PowerShell, Shell scripting).

• Understanding of IT infrastructure, endpoint management and security.

• Good troubleshooting and problem-solving skills.

• Good communication and coordination skills.

Good to Have

• Exposure to BigFix console and custom content creation.

• Knowledge of database monitoring and maintenance.

• Experience with ITIL processes and incident management.

• Familiarity with HCL BigFix upgrades and disaster recovery procedures.

Education

Bachelor's degree or Diploma in Computer Science, Information Technology or a related field.