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Junior Customer Care Executive

emax corporate
Malaysia, Kuala Lumpur
Fresher
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  • Posted 12 hours ago
  • Be among the first 10 applicants
Early Applicant

Job Description

Key Responsibilities:

  • Customer Communication
  • Manage inbound calls, WhatsApp, social media, and email enquiries.
  • Provide accurate service information and policy clarification.
  • Ensure timely response to customer queries.
  • Complaint Handling
  • Handle simple complaints with structured guidance.
  • Apply basic de-escalation techniques.
  • Escalate high-risk or sensitive cases to Senior CC or Manager.
  • Document all cases accurately in CRM.
  • Google Review Management
  • Respond to standard Google Reviews using approved templates.
  • Flag negative or complex reviews for escalation.

Requirements:

  • Minimum SPM or equivalent; Diploma in Business or Customer Service is an advantage.
  • 0–2 years in customer service or retail environment preferred.
  • Able to handle basic conflict resolution, multitask effectively, and maintain organized and accurate documentation.
  • Proficient in English, Mandarin, and Malay.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Customer Service
Employment Type:
Full time

About Company

emax corporate

Job ID: 145485127

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Last Updated: 07-04-2026 04:56:34 AM
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