We are looking for a Junior DevOps Engineer with a focus on backoffice operations and support. This entry-level role is ideal for candidates with 02 years of experience in DevOps, Infrastructure, or related technical support. You will play a key role in monitoring systems, supporting day-to-day operations, documenting processes, and assisting senior engineers. This role is designed as a stepping stone for someone starting from Level 1 Technical Support and looking to grow into a full DevOps career.
Key Responsibilities
Provide backoffice support by handling tickets, troubleshooting basic system issues, and escalating when needed.
Monitor system dashboards, alerts, and logs to help ensure uptime and stability.
Assist with recurring maintenance tasks such as patching, backups, and upgrades.
Support user onboarding, access requests, and simple IAM tasks.
Document standard procedures, runbooks, and onboarding guides.
Collaborate with DevOps and IT teams on small automation or deployment tasks.
Shadow senior engineers to gain exposure to CI/CD, Infrastructure as Code (IaC), and containerization.
Participate in incident response as a first-line contact and help with post-incident notes.
Key Deliverables (First 36 Months)
Handle and resolve a set number of support/backoffice tickets per week.
Create or update 23 operational runbooks or support guides.
Take ownership of one recurring support process (e.g., log review, backup verification, patching checks).
Assist in setting up basic monitoring dashboards or alert rules.
Contribute to one small automation or scripting improvement under guidance.
Must-Have:
02 years of experience in DevOps, Infrastructure, or related technical roles.
Exposure to or experience in Level 1 Technical Support (ticketing, troubleshooting, or escalation).
Nice-to-Have:
Familiarity with CI/CD tools (GitHub Actions, Jenkins, GitLab CI).
Exposure to cloud platforms (AWS, GCP, or Azure).
Basic understanding of Infrastructure as Code (Terraform, CloudFormation, Ansible).
Linux basics and simple scripting (Bash/Python).
Exposure to Docker and containerization.
Awareness of monitoring tools (Prometheus, Grafana, Datadog, ELK).
Familiarity with IAM/security concepts (user permissions, access policies).
Experience with ticketing systems (Jira, ServiceNow, or equivalent).
What We Offer
Competitive salary with growth opportunities
Annual training/certification allowance
Health benefits
Mentorship and a clear career path into DevOps engineering
