Junior Payment Investiagtion

Job Description  

Investigation is carried out upon required or requested by either customers or bankers. 

The scope of investigation cover area such as non-receipt of funds, amendment and 

cancellation of payments, exception handling for cover not received and OFAC related 

scenarios, inquired, etc.  

Roles and Responsibilities  

• Provide first point of contact support for email and/or SWIFT and ensure all queries 

from both internal and external clients are responded in a timely and professional 

manner.  

• Investigate payments messages that have issues within the payment process and 

ensure all investigation are monitored, follow up and resolved.  

• Process and perform verification for investigation cases with high accuracy and with 

minimal supervision.  

• Support the timely and accurate completion of business processes and procedures 

according to Service Level Agreement (SLA) requirements.  

• To ensure quick action/resolution in managing both internal and external customers 

queries, feedback, and complaints.  

• To monitor system availability & escalate promptly to management whenever required 

and to manage situation such that payment service timelines are not impacted.  

• To participate in UAT/Projects as and when required.  

Requirements  

•Minimum 2 years of experience in banking industry or financial institution, preferably 

with remittance relevant experiences.  

• Risk awareness and attention to details/ meticulous and strong follow-up skills.  

• Highly driven and able to work under pressure in a time sensitive environment.  

• Time management and ability to prioritize effectively based on the risk/time criticality 

of the tasks required.  

• Possesses good oral/written/ communication and co-ordination skills; and able to 

interact well with team members and business units/bankers/customers.  

Education Requirement  

•Bachelor's degree in Banking, Business Administration, Accounting, Finance, or a 

related field