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Operate efficiently in a high-volume, transaction-driven environment, handling repetitive tasks such as customer and device master data management (registration and updates), order processing, and other manual data entry activities.
Engage in customer-facing support through non-voice channels including email, messaging platforms, and live chat.
Adhere to established procedures to meet service delivery timelines and SLA commitments, while proactively identifying, resolving, or escalating operational issues as needed.
Candidate Requirements
Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
Excellent written and verbal communication skills in English.
Eagerness to learn and adapt to evolving tools, systems, and workflows.
Diploma in Business Administration, Finance, or a related discipline.
Preferably 02 years of experience in a shared services or administrative support capacity
HTC Global Services
Established in 1990, HTC Global Services is an Inc. 500 Hall of Fame company and one of the fastest growing Asian American companies in the US with headquarters in Troy, Michigan. A global provider of IT Solutions and Business Process Outsourcing services, HTC’s client base spans several Global 2000 organizations. HTC is committed to providing solutions that translate into tangible business outcomes for our customers. HTC manages IT environments, IT applications, and business processes of customers, focusing on providing transformational benefits.
Mission:
We are a global IT solutions provider adding value to our clients and people through emerging technologies. We are dedicated to the success of our clients, employees, business partners, suppliers, community, and stakeholders.
Job ID: 129256189
