Junior Shared Services

• Operate efficiently in a high-volume, transaction-driven environment, handling repetitive tasks such as customer and device master data management (registration and updates), order processing, and other manual data entry activities.
• Engage in customer-facing support through non-voice channels including email, messaging platforms, and live chat.
• Adhere to established procedures to meet service delivery timelines and SLA commitments, while proactively identifying, resolving, or escalating operational issues as needed.

Candidate Requirements

• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Excellent written and verbal communication skills in English.
• Eagerness to learn and adapt to evolving tools, systems, and workflows.
• Diploma in Business Administration, Finance, or a related discipline.
• Preferably 0–2 years of experience in a shared services or administrative support capacity.