Junior Support Engineer

Job Responsibilities

• Provide application support for online and mobile payment platforms used by insurers and financial institutions.
• Handle incidents and service requests, working towards resolution within defined SLAs under guidance from senior team members.
• Perform basic troubleshooting, log analysis, and issue replication before escalating complex cases.
• Support incident resolution by working closely with development and operations teams.
• Assist in monitoring system health and identifying recurring issues.
• Document incidents, resolutions, and support procedures to support knowledge sharing.
• Participate in root cause analysis sessions and learn preventive measures for recurring issues.
• Follow established support processes and procedures to ensure service quality and compliance.
• Provide regular status updates on assigned tickets and tasks.
• Continuously learn platform features, payment workflows, and support tools related to online and mobile payment systems.

Job Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Min 3 years of experience in application support, IT support, or a related role.
• Basic understanding of online or mobile applications; exposure to payment systems is a plus.
• Fundamental knowledge of servers, networks, and databases.
• Familiarity with incident management or ticketing systems is an advantage.
• Willingness to learn, follow processes, and work in a support environment.
• Good communication skills and a positive, service-oriented attitude.