Territory Sales Manager is responsible for ensuring every store in your patch is visually
perfect, every salesperson is a brand expert, and every product is in stock. Your role is to turn
local market insights into actionable sales growth.
Lv 1 (Junior TSM): Executes the daily checklist, maintains relationships, and ensures 100%
compliance.
Location: North Malaysia
Key responsibilities
1. Retail Excellence & Compliance
- Planogram Precision: Ability to read a blueprint and ensure fixtures, security cables, and branding stickers are placed within a 1cm margin of error.
- Visual Merchandising (VM): Identifying and fixing broken customer journeys (e.g., a dead demo unit or a missing price tag).
2. Sales & Inventory Management Stock Gap Analysis:
- Checking backroom inventory against floor displays to ensure Out of Stock (OOS) situations are minimized.
- The Perfect Pitch: Training RSAs to move beyond technical specs to storytelling that closes sales.
3. Relationship & Negotiation
- Space & Visibility: Negotiating with Store Managers for better off-location displays or end-caps during peak seasons.
- Conflict Resolution: Handling on-site issues between promoters and store staff with diplomacy.
4. Analytical Reporting
- Competitor Intelligence: Real-time reporting on rival brand promotions, new launches, or pricing changes in your specific mall or district.
- Digital Tools: Proficiency in using CRM or Field Reporting Apps to log photos and data from every visit.
Minimum Qualifications
- Education: Bachelor's degree in Business, Marketing, or a related field (equivalent practical experience considered).
- Location/Mobility: Based locally in Singapore or Malaysia. Preferably to have a valid driver's license and own transport for daily store visits or willing to travel across locally.
- Language: Fluency in English plus local vernacular (e.g., Bahasa Malaysia, Mandarin) to build rapport with local floor staff and store owners.
Minimum Experience
- Field Sales: 35 years in field-based sales or retail operations (Tech, Telco, or FMCG preferred).
- Store Management: Experience managing a Store Visit Cycle, including auditing multiple locations per day.
- Direct Coaching: Proven track record of conducting huddle training sessions or F2F coaching for retail staff on the shop floor.
- Vendor Management: Experience supervising third-party In-Store Promoters (ISPs) to ensure they meet attendance and performance KPIs.
