KA account manager

1. Overseas Key Account Development

• Conduct market research on target overseas regions, identify potential key clients (cross-border e-commerce platforms, manufacturing enterprises, international trade companies, etc.), and formulate targeted development strategies.
• Expand overseas sales channels through international logistics exhibitions, online B2B platforms, industry associations, and existing resource networks to acquire high-quality client leads.
• Lead business negotiations with potential clients, clarify service requirements, and complete contract signing and cooperation initiation.

2.Key Account Relationship Management

• Maintain long-term cooperative relationships with existing overseas key accounts, conduct regular communication (via calls, video conferences, on-site visits) to understand their business development and logistics needs.
• Quickly respond to and resolve client issues during logistics service (such as transportation delays, customs clearance abnormalities, cargo damage, etc.) to ensure client satisfaction.
• Establish and update detailed client files, track cooperation dynamics, tap into secondary development and referral opportunities, and improve client retention and renewal rates.

3.Customized Logistics Solution Design & Execution

• Cooperate with the operation team to design personalized logistics solutions (ocean freight, air freight, rail freight, multimodal transport, etc.) based on clients needs (transportation mode, time limit, cost budget, cargo characteristics).
• Provide accurate and timely quotes to clients, explain program details and service advantages, and promote client approval.
• Coordinate internal resources (warehousing, customs declaration, transportation, customer service) to ensure the smooth implementation of logistics solutions, track the entire order process, and guarantee service quality meets client expectations.

1. Sales Performance & Market Analysis

• Formulate personal and regional sales plans based on company sales targets, decompose key indicators (sales volume, gross profit margin, new client acquisition) and complete them as required.
• Collect and analyze overseas market information, including competitor dynamics, industry policies, logistics demand trends, and trade term changes, and provide constructive suggestions for company product optimization and strategy adjustment.

5.Cross-departmental Collaboration & Compliance Control

• Collaborate with operations, customer service, finance, and legal departments to handle client quotes, contract review, payment collection, and after-sales support.
• Familiarize with international logistics-related laws, regulations, and customs clearance policies of target countries/regions, ensure all business processes comply with relevant requirements, and avoid operational and legal risks.