Key Account Executive

1. KEY RESPONSIBILITIES

• Manage assigned key accounts and serve as the primary point of contact for customers on commercial and account-related matters.

• Build and maintain strong professional relationships with existing customers, partners and business stakeholders.

• Understand customer requirements and coordinate appropriate solutions with internal teams.

• Prepare and follow up on quotations, proposals, commercial submissions, tenders and related documentation.

• Coordinate customer orders, implementation, delivery, installation, invoicing and payment matters with relevant departments.

• Handle customer enquiries, complaints and service issues professionally and coordinate timely resolution.

• Conduct customer visits, meetings, presentations, product briefings and business discussions when required.

• Maintain accurate customer records, sales activities, opportunities and follow-up actions in relevant systems.

• Perform other duties assigned by management from time to time.

2. QUALIFICATIONS & EXPERIENCE

• Diploma or Bachelor's Degree in Business Administration, Marketing, Sales, Management or a related field.

• Preferably 2–5 years of experience in Key Account Management, Sales, Business Development or a related commercial role.

• Experience managing corporate customers, business partners or large accounts is an advantage.

• Experience in technology, transportation, ticketing, payment systems, IT solutions or related industries is an added advantage.

3. SKILLS & COMPETENCIES

• Strong communication, interpersonal and relationship-management skills.

• Good negotiation, presentation and commercial skills.

• Strong customer service and problem-solving capabilities.

• Able to manage multiple accounts, priorities and deadlines independently.

• Proactive, result-oriented and commercially aware.

• Good analytical and reporting skills.

• Proficient in Microsoft Office, particularly Excel and PowerPoint.

• Good command of written and spoken English and Bahasa Malaysia