Key Account Executive/Program Manager (High-Tech/EMS Packaging)

About the Job

This position focuses on managing key B2B client relationships, driving product introduction projects, and ensuring seamless supply chain coordination. It offers a great balance of client engagement, project tracking, and cross-functional leadership.

About the Company

We are a global leader in sustainable industrial packaging solutions for high-tech sectors like semiconductor, electronics, and datacom. Our Penang site serves as the headquarters for our Southeast Asia operations.

Key Responsibilities

• Manage end-to-end B2B client accounts and build strong long-term relationships.
• Coordinate new product introductions with engineering and business development teams.
• Monitor client demand forecasts and track deliveries with production and supply chain teams.
• Resolve quality issues and complaints by working closely with internal quality units.
• Support business development by identifying upselling and expansion opportunities with existing clients.
  
  

Skills & Experience Required

• Bachelor's degree in Engineering, Business, Marketing, or a related field.
• Minimum 2 years of experience in account management, project coordination, or customer service.
• Background in manufacturing, electronics, semiconductor, or protective packaging industries.
• Ability to read technical drawings and strong proficiency in MS Excel, PowerPoint, and CRM tools.
• Good communication skills with the ability to manage regional projects and stakeholders.