Purpose of hiring: Ensure on-boarding processes meet overall campaign schedule and develop appropriate mitigation plan to secure on-boarding completion date
Develop and build positive relationship with the customers, focused on overall campaign delivery
Perform campaign monitor, control and report campaign execution status, progress and KPIs, ensure full and effective reporting to management such as weekly/monthly report and campaign reviews
Handle inbound calls from campaigns referral, obtain consumer information and needs
Record consumers information in internal system
Set priorities to achieve objectives and record all data related to campaign status and communications
Identify and fulfil customer requirements, regularly inform the customers on campaign status and share information of campaign plan with the customers
Take care advertising clients especially Tier 1 clients with advanced account management tasks
Upsell and renew existing clients
Coordinating internal resources for the flawless execution of on-boarding process
Follow Standard Operating Procedures
Supply recurring reporting to customer regarding their campaign performance
Towards the end of customer contracts, discuss renewal opportunities and work to maintain customer relationships with new contract agreements
Job Type: Full-time
Pay: RM4,
- 00 - RM6,000.00 per month
Schedule: - Monday to Friday
Supplemental pay types:
Experience:
- Account Management: 2 years (Preferred)
working directly with Customers: 1 year (Preferred)
- Project management: 2 years (Preferred)
Real estate: 2 years (Preferred)
Salesforce and Tableau: 1 year (Preferred)
