Key Account Manager (Chain Pharmacies)

Company Description

kuubiik is a global consulting company headquartered in Singapore, offering outsourcing and project-based solutions across all business functions in over 150 countries. With a diverse team spanning Asia, Europe, and the Americas, kuubiik has earned the trust of renowned brands like Google, TikTok, HP, and TELUS. Focused on flexibility, kuubiik offers hourly or full-time outsourcing services tailored to meet client needs. The company emphasizes collaboration and innovation, delivering customized solutions at competitive rates.

Role Overview:

• Employment: Full-Time
• Type: 1-year contract under Kuubiik
• Client Industry: Healthcare
• Working Hours: Monday - Friday l 9:00 AM - 5:00 PM SGT
• Monthly Basic Salary: SGD 1,500 - 1,800 / Month
• Benefit: Commission
• Location: Onsite - Petaling Jaya

Key Responsibilities:

Client Relationship Management:

• Develop and maintain strong relationships with key accounts to understand their needs and business goals.

• Serve as the main point of contact for key clients, addressing inquiries and resolving issues promptly.

• Manage business discussion/negotiations, including TTA, DA, etc to ensure effective sales & achieving business targets and directions.

• Conduct quarterly business review and business progress updates for assigned customers

• Leverage key customer relationships to gain market intelligence and to assist successful formulary listing

Sales Strategy Development:

• Collaborate with the sales & marketing team to create strategic plans for key accounts, identifying opportunities for growth and upselling.

• Analyze market trends and customer needs to inform sales strategies.

• Develop and implement processes and strategies (local go-to-market strategies, sales strategies, and customer strategies) for assigned customers to ensure achievement of sales objectives.

• Manage sales projection (sell in & sell out), stocks forecast and stocks holding. Evaluate trends and divide business output to support strategic growth and profitability.

Performance Tracking:

• Monitor and report on key account performance, sales metrics, and customer satisfaction.

• Prepare regular reports and presentations for internal stakeholders.

• Manage and monitor assigned customer A&P trade fund/ TTA based investment according to annual budget to ensure efficient & effective usage.

• Analyse key accounts needs through data driven methods and structured planning & provide trade activation post evaluation analysis for review of improvement and action plan (if any).

Cross-Functional Collaboration

• Work closely with marketing, product development, and customer service teams to ensure alignment on client expectations and deliverables.

• Coordinate with logistics and supply chain teams to ensure timely product delivery.

Negotiation and Contract Management:

• Lead negotiations for trading terms and pricing agreements with key accounts to ensure mutually beneficial terms.

• Manage renewals and extensions of contracts in a timely manner.

Customer Advocacy:

• Act as the voice of the key customer within the organization, advocating for their needs and preferences.

• Gather feedback and insights from clients to inform product development and service improvements.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field Experience

• Relevant experience in account management or sales within the Chain Pharmacies and DTC sector

• Proven track record of managing key accounts and achieving sales targets

• Excellent interpersonal and communication skills, with the ability to build rapport with clients

• Strong analytical and problem-solving abilities

• Proficiency in CRM software and Microsoft Office Suite

• Self-motivated and results-oriented with a strong sense of urgency

• Ability to work collaboratively in a fast-paced environment

• Strategic thinker with a customer-centric approach