Key Account Manager

About the Role:

This role is responsible for strengthening the Malaysia team's commercial performance by ensuring strong account management capabilities amid recent team changes. The position requires talent with solid experience in managing key accounts and driving business targets

Key Responsibilities

• Develop and execute customer strategic plans to deliver annual sales targets and category growth
• Build strong, long-term relationships with retailers to drive sustainable business growth.
• Develop and lead Joint Business Plans (JBP) with key retailers
• Conduct regular business reviews to track sales, distribution, promotions, and profitability.
• Plan, manage, and monitor A&P and trade spend budgets, ensuring effectiveness and ROI.
• Lead sales forecasting, performance tracking, and gap analysis for assigned accounts.
• Negotiate trade terms, promotions, listings, in-store visibility, and new product launches.
• Ensure strong execution and timely follow-up on orders, promotions, claims, payment and operational issues.
• Work cross-functionally with Consumer Marketing, Shopper Marketing, Supply Chain and Finance team.
• Monitor market trends and competitor activities, providing actionable insights.
• Build strong, long-term relationships with retailers to drive sustainable business growth.

Requirements

• Minimum 10 years FMCG Key Account Management experience.
• Experience managing at least ONE modern trade or pharmacy account such as Watsons, Guardian, Lotus's, AEON, Mydin, BCG, Alpro, or Healthlane.
• Good commercial, negotiation, and relationship management skills.
• Experience in A&P trade spend management and business planning.
• Good analytical skills and strong follow-up discipline.
• Eligible to work in Malaysia