We're looking for Key Account Manager who can provide a stellar client service experience. You will have the opportunity to work with a variety of clients and be a consultant for the digital world. In this role, you are required to be a strategic thinker & planner, an enthusiastic collaborator and accountable to ensure the successful delivery of campaigns/projects.
Responsibilities:
- Provide consultation to clients regularly regarding digital marketing & social media management (Understanding of digital eco-system is a must.)
- Responsible for all client communications, conflict resolution, and reasonable compliance of promised deliverables to clients.
- Take the lead on ad-hoc initiatives or campaign-based projects as and when required, ensuring alignment with client goals and agency standards.
- Conduct periodic client satisfaction check-ins and manage post-campaign surveys to maintain strong, long-term relationships.
- Manage day-to-day project elements, and work closely with internal teams (eg: creative, digital marketing) to provide solutions to project challenges as they occur
- Project manage to ensure the successful delivery of campaigns (including accurate communications with clients expectations, keeping track of the quality standards of work produced & meeting timelines) for a variety of the agency's clients
- Responsible for contact/call reports, status reports, creative and job briefs and any other client administrative support as needed
- Attend client meetings as their consultant and partner as needed
- Report to Operations Lead, providing regular input on all account activities, including status and call reports
Requirements:
- Bachelor's degree in any field, preferred but not limited to Business, Commerce, Marketing
- Meticulous and strong analytical skills to derive decisions and recommendations
- Effective presentation skills
- Enjoy challenges and remain flexible in a fast-paced environment
- Proactively engage, influence and collaborate with stakeholders and cross-functional teams
- Innovative problem-solving skills, able to dissect problems and implement solutions accordingly
- Understanding of digital eco-system is a must
- Excellent command of English, the ability to converse fluently in other languages will be an added advantage
- Able to work extended hours on occasions when required
