Job responsibilities
Be the Champion of the customer and the customer's voice throughout the factory. Effectively
communicate all customer requirements to appropriate departments. Ensure ESCATECs Customer
Service Policy is implemented for your customers.
Prepare and continually update Customer Account Development Plans for your customers and
achieve agreed targets for sales and profit.
Review and act where necessary on Customer Satisfaction Survey Results
Prepare and follow up with customers on quotations, price feedback and price negotiations.
Direct the materials sourcing team to solve sourcing problems for customers.
Follow up on all start-up activity (NPIs) and hold scheduled reviews for customer projects to ensure
all milestones meet committed dates. Prepare reports for customers and management.
Prepare business forecasts.
Work with materials sourcing managers to ensure customer cost reduction programs are
established and executed effectively.
Facilitate the customers interface with all other departments as required.
Ensure internal customer business reviews are conducted effectively.
Job requirements
Excellent interpersonal skills for effective communication at all levels, including with senior
management, customers at all levels of management, suppliers and factory personnel.
Strong project management, business analysis and sales skills.
Excellent English language skills, both written and verbal.
Preferably have a Degree in Electrical / Electronic / Mechanical Engineering with a working
experience of 2 years or more in contract manufacturing in the electronics and/or plastic injection
moulding industry.
Knowledge of tool making/moulding will be an added advantage.
Contact
Ms. GH Ho
Senior HR Officer
ESCATEC Electronics Sdn. Bhd.
Penang, Malaysia
[Confidential Information]
+60 4 6113 228
Key Account Manager required
in Penang
