Key Account Manager

Location: Miri, Sarawak

Working Arrangement: Field-Based

Working Days: Monday – Friday, 9:00 AM – 6:00 PM

Contract Duration: 12 Months (renewable based on performance)

Salary: Basic Salary + Fixed Allowance + Performance-based incentives.

About the Role

We are looking for a proactive and relationship-driven Merchant Zone Manager to support our Client's merchant engagement and business growth in the assigned territory.

You will be responsible for engaging directly with merchant partners, conducting regular face-to-face visits, introducing digital business tools and helping merchants improve their platform adoption and business performance.

Key Responsibilities

1. Merchant Engagement & Relationship Management

• Conduct regular face-to-face visits with assigned merchant partners.
• Plan daily schedules and manage merchant engagement activities.
• Educate merchants on digital tools, Merchant App features and marketing solutions.
• Encourage merchant participation and adoption of available business features.

2. Issue Resolution & Continuous Improvement

• Identify and resolve merchant operational issues and technical concerns.
• Gather merchant feedback and communicate findings to internal teams.
• Follow up on outstanding issues to ensure timely resolution.
• Document successful engagement strategies and share best practices.

3. Performance Monitoring & Collaboration

• Monitor merchant engagement, satisfaction, issue resolution and tool adoption KPIs.
• Prepare regular field activity reports and identify areas for improvement.
• Work closely with Sales, Operations, Marketing and Product teams.
• Support continuous improvement of merchant experience and operational processes.

Requirements

• Minimum Diploma or equivalent qualification.
• 3–5 years of experience in sales; sales experience is mandatory.
• Experience in business development, field sales, territory sales or customer-facing sales is preferred.
• Account management experience is an added advantage.
• Strong interpersonal, communication and relationship-building skills.
• Fluent in English and Bahasa Malaysia.
• Mandarin-speaking ability is an advantage.
• Must be currently based in Miri, Sarawak.
• Comfortable with regular face-to-face merchant visits and field-based activities.