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KEY ACCOUNT MANAGER
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- Posted 10 days ago
- Be among the first 10 applicants
Job Description
- New clients onboarding, including training and other initial deployment related works
- Customer success, maintaining a good relationship with existing clients, and ensure long-term customer satisfaction and loyalty
- Account servicing, conduct refreshment training, support and troubleshooting
- Attending to client's inquiries timely and promptly
- Gathering requirements and feedback on products, and working closely with the Product Team to continuously improve the products
- Seeking for opportunity for renewal and upsell, prepare quotations, and ensure timely payment from clients
- Lead customer management analysis with internal stakeholders to ensure Service Level Agreements (SLA) are achieved
More Info
Key Skills
Key Account Relationship Management
Client Enquiries
Maintaining Client Relationships
Product Improvement
Identify Upsell Opportunities
About Company
Skills:
Product Promotion, Marketing Action Plans, Account Management, Patient Hypercare, Strategic Planning, Business Analysis
Skills:
CRM system, Sales Proposals, Negotiation, SaaS solutions, B2b Sales
Skills:
Sales Planning, Forecasting, Business performance analysis, Key Account Management, Relationship-building, Commercial experience, Stakeholder Management
Skills:
Project Sales, commercial proposals, Negotiation, key account management, B2B industrial sales, technical solutions
Skills:
Video Production, Influencer engagement, Key account servicing, digital media sales, experiential marketing, Event Management, Content Marketing