Job Description
- Prominent Remuneration Package.
- Flexible working arrangements.
- Multinational Conglomerate
An independent multinational conglomerate with revenue of 30 USD looking to opening its doors to Malaysia Shared Service Center. My client is hiring
SAP Business Support Analyst talents up to junior and senior career levels across functions.
Responsibilities
- Use the right tools & knowledge, provide quality of service, and stay current on support changes
- Arrive to work on time and on days scheduled as well as adhering to the schedule provided by WFA(Work Force Administration).
- Treat customers with courtesy and respect by following our Quality Guidelines.
- Follow established process, procedures and member firm polices while maintaining compliance
- Stay current on new deployments and system updates.
- Report potential call drivers to leadership
- Meet provided KPIs - FCR, Schedule Adherence, Quality, CSAT
- Contribute to Knowledge Database and process improvements * Support Firm Emergency processes
- Maximize availability to support inbound contacts
- Appropriate handling of contact through following knowledge to transfer/escalate to the correct groups
- Follow guidelines for handling Personally Identifiable Information (PII), confidential and sensitive information
- Stay current on the tools used to support our customers.
Requirement
- Bachelor's degree in Finance / Accounting, Technology, IT, Engineering or any professional qualification.
- At least 1 year of experience in SAP system related roles. Fresh graduates are encouraged to apply.
- Applicants should have working experience of SAP ERP system.
- Good English communication skills, both written and verbal.
- Team player and willing to learn in a fast-paced environment.
- Japanese language qualifications, TOPIK Level 5 and above. Korean University Graduates with qualifications that are equivalent are encouraged to apply.
- Specific entities encourage language speakers to apply, e.g. Mandarin, Japanese speakers.
- Proactive in problem solving and communciation.
How To Apply
To apply, please click
APPLY NOW or email Jay Yin at [Confidential Information]. Data provided is for recruitment purposes only.
Due to the volume of applications received, we regret to inform you that only shortlisted candidates will be notified.
JTK Number:
JTKSM 995 | Company Registration Number:
201301019088 (1048918-T)
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