Location: Malaysia (Kuala Lumpur or other major cities)
Position Type: Full-time
Language Requirement: Native or Near-Native Korean + Good command of English
Industry: Customer Support / BPO / Shared Services
Work Schedule: Rotational shifts (may include weekends/public holidays)
Compensation: Competitive Salary + Language Premium+ Benefits
Key Responsibilities
- Handle incoming customer interactions via phone, email, and chat in Korean.
- Understand customer needs and provide timely, effective solutions.
- Assist with account inquiries, troubleshooting, order processing, and service updates.
- Maintain detailed records of customer interactions using internal systems.
- Collaborate with internal teams to resolve complex or technical issues.
- Meet performance targets including response time, resolution rate, and customer satisfaction.
Requirements
- Fluent in Korean (spoken and written) Native or near-native proficiency.
- Good English communication skills (for internal communication and training).
- Experience in a call center or customer support role is an advantage.
- Strong problem-solving skills and a customer-first attitude.
- Willingness to work on a rotational shift schedule (including weekends/public holidays).
- Currently residing in Malaysia or willing to relocate (relocation support may be considered).
What's In It for You
- Competitive base salary + Korean premium base salary
- Career development and training programs
- Multinational and inclusive work environment
- Health insurance, leave entitlements, and other benefits
