Job Description:
Target Setting & Alignment:
- Assist the KPI/Performance Management Lead with the setting of targets (KPIs) for each individual warehouse, ensuring targets are realistic, challenging, and aligned with overall business objectives (e.g., efficiency, cost, accuracy).
- Conduct data analysis to support the target-setting process, utilizing historical performance, capacity, and current trends.
Communication & Stakeholder Management:
- Inform warehouse leads of the final targets and performance expectations in a clear, compelling manner.
- Act as the primary liaison between the Performance Management team and Warehouse Operations.
Performance Monitoring & Support:
- Continuously monitor warehouse performance against established KPIs using centralized dashboards and reports.
- Proactively identify under-performing warehouses and analyze root causes for missed targets (e.g., process failure, resource constraints, training gaps).
- Provide additional support to Warehouse Leads and their teams in under-performing locations, which includes developing and recommending actionable improvement plans (e.g., process optimization, resource reallocation, training focus).
Reporting & Review:
- Prepare detailed reports on warehouse performance trends and the impact of implemented improvement initiatives.
- Facilitate regular performance review meetings with Warehouse Leads to discuss results and course corrections.
Requirements:
- 13 years of experience in Operations, Logistics, or Warehouse performance management is highly desirable.
- Strong analytical and data-modeling skills (advanced Excel, BI tools).
- Communication: Strong interpersonal and communication skills to effectively manage external vendor relationships and influence internal stakeholders (Warehouse Leads, Senior Management).
- Proficient in verbal and written English communication
