DCS Card Centre is a financial institution founded in 1973 and formerly known as Diners Club Singapore. We bring decades of expertise and commitment to payments and innovate digital solutions to DeCard.
With a strong heritage rooted in the space, our expertise in delivering secure, reliable, and cutting-edge payment solutions is licensed by the Monetary Authority of Singapore (MAS) and governed under the Banking Act.
Want to learn more about DCS Card Centre and DeCard Click on the link!
Looking for a Big & Bold Next Step
If you thrive on innovation and want to be part of a team that celebrates wins, you might just be who we're looking for! Come join us.
KYC Manager/ Team Lead (Operations)
What you'll be working on:
- Ensure all KYC procedures (CIP, CDD, Risk Assessment) are executed in accordance with internal policies and regulatory standards.
- Review escalated cases and provide guidance on complex or high-risk applications.
- Maintain up-to-date knowledge of AML/KYC regulations and ensure team adherence.
- Monitor risk indicators and ensure proper screening against sanctions lists, PEPs, and watchlists.
- Conduct periodic audits of KYC files to ensure completeness, accuracy, and compliance.
- Liaise with compliance and risk teams to resolve issues and implement corrective actions.
- Work closely with customer service, fraud prevention, and compliance departments to streamline onboarding and verification processes.
- Participate in cross-functional meetings to improve workflows and customer experience.
- Identify process gaps and lead initiatives to enhance efficiency, automation, and customer satisfaction.
- Support implementation of new tools and technologies for digital KYC and onboarding.
What we're looking for:
- Bachelor's degree in finance, Business Administration, or related field.
- Minimum 3 years of experience in KYC operations, with at least 1 year of leading a team.
- Must have strong knowledge and experience in KYC/AML regulations and financial compliance.
- Excellent analytical, decision-making, and problem-solving abilities.
- Effective communication and stakeholder management skills.
- Proficiency in KYC platforms, CRM systems, and Microsoft Office Suite.
- Demonstrates a high level of proficiency in both English and Mandarin, with the ability to communicate effectively with different regions Mandarin speaking customers.
Additional Information (Officers and Team Lead position):
- This position is a 1-year contract with potential renewal and guaranteed completion bonus rewarded upon completion of 12-month.
- Monthly allowances up to RM1000 variable allowances for attendance and KPI.
