KYC Team Lead, Retail Client Onboarding
We are seeking a KYC Team Lead, Retail Client Onboarding to to manage our Retail Client Onboarding team in Kuala Lumpur. This role is pivotal in ensuring a seamless, efficient, and fully compliant onboarding experience for our global retail customer base. You will be the operational leader, responsible for your team's performance and the primary liaison with our Compliance department to uphold the integrity of our onboarding process.
Key Responsibilities
Team Leadership & Management
- Lead, mentor, and develop a team of KYC Specialists and Team Leaders, fostering a culture of excellence and continuous improvement.
- Manage daily operations, workflow allocation, and performance to exceed key metrics for throughput, quality, and adherence to SLAs.
- Conduct performance reviews, identify skill gaps, and implement targeted training programs.
Operational Excellence & Quality Assurance
- Own the end-to-end retail KYC process, ensuring compliance with internal policies and MAS/HKMA regulatory standards.
- Maintain and enhance a robust Quality Assurance (QA) framework to ensure the accuracy and integrity of all KYC files.
- Act as the primary escalation point for complex retail cases, including PEPs, sanctions hits, and fraudulent applications.
Stakeholder & Project Management
- Serve as the key liaison for the Compliance, Product, and Technology teams, translating policy and regulatory requirements into efficient operational workflows.
- Drive process automation and optimization projects to enhance the customer onboarding journey and operational efficiency.
- Contribute to key initiatives such as periodic reviews, remediation projects, and internal audits.
Who We Are Looking For
- 5-7 years of experience in KYC/Client Onboarding, with a significant focus on high-volume retail clients in fintech, crypto, or banking.
- At least 3 years in a direct team leadership or managerial role, with experience managing team leaders or a team of 15+ people.
- Proven track record of managing KPIs, SLAs, and implementing QA frameworks.
- Strong, practical knowledge of AML/CFT regulations and the risk-based approach.
- Excellent communication skills with proven experience as a primary point of contact for Compliancestakeholders.
How to Apply
If you're ready to build the future of finance with us, please apply with your resume.
