L2 Core banking and Cards Lead (AS400)

Key Responsibilities

• To lead team to handle level 2 production support activities including review upcoming changes, resolve incident tickets, raise problem ticket, support system maintenance and document knowledge base to shift demand to level 1 production support etc.
• To lead team to provide support during end of day batch run.
• To work with various stakeholders (i.e., incident management, level 2 (group) and level 3 production support, data centre operation, user operation, infrastructure support etc) to resolve major incident.
• To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, report and dashboard.
• To work with group production support manager to continue to improve team's productivity, efficiency and quality.

Key Requirements

Must have: -

Bachelor's degree of Computer Science or Engineering

Minimum 10 years of experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry.

Minimum 3 years as technical lead

Understanding of ITIL, SDLC

Good and assertive communicator in speaking & writing.

Good analytic and problem-solving skills

Able to work in a fast-paced, team-oriented environment and weekend / wee hours.

Experience in L2 or L3 production support

Business knowledge background of either Core Banking or Cards

Technology knowledge background of either Open System, AS400 or Mainframe

Good to have: -

Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M etc

Knowledge on monitoring, log analytics, automation tools, i.e., Geneos, Splunk, Ansible, Grafana, Elastic Search etc

Essential technical skill: -

Familiar with basic Unix/Linux command

Have knowledge of Unix/Linux shell script

Familiar with SQL and have experience of Oracle DB

Have knowledge of Java and application servers (JBoss, WebLogic etc.)

Have knowledge of web servers (Apache, nginx etc.)

Have knowledge of Load Balancer, VM, Network, Storage, OpenShift, Micro Services is plus point.

OR

Familiar with OS/400 system

Familiar with RPG, COBOL language

Have experience with Silverlake banking system is plus point.

Interested candidates can email CV to [Confidential Information]