L2 Linux Engineer

About NCR Corporation

NCR Corporation (NYSE: NCR) is a leading software and services enterprise provider in financial, retail, hospitality, telecom and technology industries. NCR is headquartered in Atlanta, USA, with 34,000 employees and does business in 180 countries.

Due to our continued global growth, we are looking for exceptional L2 Support Engineers with strong Linux skills to work alongside our technical operations team in Bath, UK.

You will be working within our 24/7 shift team(s)

who are responsible for the 24 x 7 monitoring, maintenance, support, and deployment of our unique virtualized store infrastructure software that has gained significant traction with retailers all over the world.

This is a shift-based role: 24 x 7 shift pattern 4 on 4 off 12-hour shifts.

Responsibilities and Duties:

• Answering emails, calls and online chat in a positive and friendly manner.
• Creating a record of each customer problem and spot trends when applicable.
• Deliver technical IT support as required to our diverse client base
• Monitoring live customers SDS software and infrastructure, troubleshooting issues and escalating issues to the wider SDS Support Team
• Management of Windows and Linux server operating systems
• Assisting our partners and customers with deploying the SDS software
• Patching and updating the operating systems and SDS software on SDS Appliances
• Fulfilling IT maintenance tasks scheduled by other team members.
• Promote and provide support for new products and technologies.
• Onboarding new employees: laptop setup, account creation and new user orientation
• Maintain an up-to-date knowledge of our products, technologies, and our competitors.
• Maintain high customer satisfaction ratings that meet company standards

Knowledge, Skills and Experience:

• The candidate should have a minimum of 1 years experience in an IT Operational support role working with Linux operating systems
• Good understanding of core internet technologies Routing/Switching, DNS, DHCP, firewalls
• Virtualization platform management
• Experience working in a customer-facing technical role which requires solid technical aptitude, excellent English - written and oral communications skills, and the ability to deal effectively with people at all levels and in different situations.
• Strong analytical skills with proven problem-solving ability.
• Demonstrated willingness to learn and apply new technology.

Desirable experience with these technologies:

• Nagios
• CheckMK
• Apache
• CouchDB
• Containerization
• Windows operating systems
• Resilient and redundant file systems (ideally ZFS and DRBD, alternatively advanced knowledge of similar such as btrfs, LVM, RAID, CEPH, clustering solutions etc)
• Shell scripting (ideally BASH and/or Python)

EEO Statement

Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.