Job Description

Responsibilities

. Incident & ProblemManagement: Monitorproduction systems proactively, manage and triage L2/L3 incidents, coordinateresolution efforts, and adhere to strict Service Level Agreements (SLAs).

. Root Cause Analysis (RCA): Lead formal and informalpost-event problem reviews, identify systemic issues, and implement preventivemeasures to avoid recurrence.

. System Monitoring & HealthChecks: Proactivelymanage production services by tracking availability, latency, throughput, userjourneys, and infrastructure health metrics using enterprise monitoring tools.

. Automation & SRE Mindset: Drive continuous improvement byautomating routine operational tasks, removing toil, optimizing performancetuning, and implementing scripting/tools to increase efficiency.

. Release & Deployment Support:Support application deployments,release activities, configuration updates, and post-deployment validationacross various environments.

. Compliance & Governance: Ensure complete alignment withbanking security policies, audit regulations, Business Continuity Planning(BCP), and Disaster Recovery (DR) requirements.

. Documentation: Maintain and update technicaldocumentation, standard operating procedures (SOPs), operational runbooks, andknowledge-base articles.

Experience

Minimum 5+ years of professional IT experience, focusing heavily on application production support, operations, or Site Reliability Engineering (SRE) within banking/financial domains.

Technical Stack

. Strong proficiency in Unix/Linux operating systems and shell scripting.
. Solid database experience with SQL (Oracle, MySQL, or MariaDB).
. Familiarity with middleware, enterprise messaging (e.g., MQ), and API integrations.

Cloud & DevOps

Exposure to containerization and orchestration platforms (e.g., Docker, Kubernetes, OpenShift) and CI/CD deployment pipelines.

Frameworks & Process

Sound understanding of ITIL processes (Incident, Problem, and Change Management).

Soft Skills & Working Style

. Excellent analytical, troubleshooting, and problem-solving skills under high-pressure environments.
. Strong communication skills for stakeholder management.
. Flexibility to work in rotational shifts, weekend support, or on-call standby schedules.