L2 Support Engineer 1 (24x7) – Microsoft Defender XDR Support

Avensys is a reputed global IT professional services company, and our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. And we service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking for a L2 Support Engineer 1 (24x7) – Microsoft Defender XDR Support . This is an exciting opportunity to expand your skill set, achieve job satisfaction, and work-life balance. More details as below.

Key Responsibilities:

What you will do

•             Provide L2 hypercare support for MDE, MDCA, and Microsoft Purview issues aligned to the signed-off design, build guidance, and agreed support process.

•             Investigate escalated issues involving MDE policy deployment through Intune, MDCA connectors, data sources, policy behavior, and Purview IP, DLP, IRM, and DLM configurations.

•             Review screenshots, logs, connector status, device policy status, policy status, validation outputs, and configuration evidence to validate issue cause and impact.

•             Provide technical remediation guidance for configuration deviations, policy behavior issues, DLP tuning, label publishing, IRM alert triage, retention behavior, and alert routing concerns.

•             Coordinate with client IT, SOC, endpoint, Intune, identity, compliance, and operations teams to progress troubleshooting and confirm closure actions.

•             Escalate unresolved or complex issues to L3 engineers, SMEs, Microsoft support, or platform owners where deeper product or design clarification is required.

•             Maintain issue tracker updates, advisory notes, action status, resolution summaries, and phase closure inputs for hypercare reporting.

Skills and experiences

Required technical skills

•             5–10 years of experience in security support, endpoint support, Microsoft 365 security operations, platform support, or enterprise technology delivery.

•             Hands-on knowledge of Microsoft Defender for Endpoint, Microsoft Defender for Cloud Apps, Microsoft Defender XDR concepts, and Microsoft Purview.

•             Strong understanding of L2 troubleshooting, issue investigation, evidence review, technical remediation guidance, escalation handling, and issue lifecycle management.

•             Experience supporting MDE policy deployment, MDCA connector or policy issues, and Purview IP, DLP, IRM, and DLM policy behavior.

•             Familiarity with hypercare support models, issue trackers, advisory support notes, and enterprise stakeholder communication.

WHAT'S ON OFFER 

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [Confidential Information]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS 

Consultant Name: HARI 

Reg No: 201201037177 

Avensys Consulting Sdn Bhd