L2 Support Engineer

Our Client a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America are looking for Consultants to be part of the project

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. They work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Malaysia and overseas branches.

The client has more than 80 years of history in the banking industry and is expanding its footprint in Malaysia.

The selected resource will be working in a newly setup technology centre located in Kuala Lumpur as part of Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.

RESPONSIBILITIES

You will be working on

- DevOps

- ALDON (automation of software deployment on AS400)

- Silverlake

- CASA

- Time Deposits

Your responsibility includes the following:

Diagnose problems raised by level 2 support / service recovery

Design, build and test secure code or configuration fixes to permanently resolve the problem raised

Support SIT and UAT of code or configuration fixes

Update application documentation to reflect the fix

Prepare and test deployment plan, and seek approval for deployment from change control forum

Provide or contribute to reports on incidents, problems, service requests and application changes

Support deployment of fix. This is usually after business hours

Perform root cause analysis for major incidents

Provide or contribute to reports on incidents, problems, service requests and application changes

Identify and design improvements to the application (e.g. to reduce technical debt)

Escalate and track appropriate problems for software vendors to provide permanent fixes

REQUIREMENTS

3-5 years of experience

Report Program Generator (RPG)

Have done project based implementation in SDLC

Work on

Server/Database: AS400/DB2

OS: AS400