L2 Technical Support Engineer

Job Responsibilities:

1. Provide L2 technical support to B2B and B2C customers, addressing their technical inquiries about products or services.

2. Responsible with customers enquiries via phone, email, or online chat, responding promptly and handling technical support requests via virtual and remotely.

3. Utilize technical expertise to guide customers in product installation, deployment, and troubleshooting.

4. Coordinate with expert teams for complex issues, following up until resolution.

Job Requirements:

1. Degree in computer software, networking, or electronics; knowledge of networking and video surveillance; experience in the security industry or call centers is preferred.

2. Excellent communication skills, fluent in English and Chinese.

3. Strong willingness and ability to learn, with clear thinking and self-motivation to enhance technical skills.

4. Ability to stay calm under pressure and effectively solve problems in high-stress situations.