L2 Technical Support Engineer - Linux / Cloud

L2 Technical Support Engineer - Linux / Cloud

Kuala Lumpur, Malaysia (Remote)

RM 5,000 - RM 6,250 per month (MYR)

About the Role

This is a hands-on L2 technical support role, not a people-management position. You will support Linux-based production environments, own customer incidents and help keep cloud-hosted enterprise applications stable and reliable.

Internally titled Associate Technical Lead, the role sits within Tribal's global Cloud Services team.

What You'll Do

• Own and resolve L2 incidents and service requests within SLA.
• Troubleshoot Linux issues using command-line tools, system and application logs, and monitoring platforms.
• Support server maintenance, deployments, upgrades and BAU transitions.
• Work with Technical Leads, Product Support and Development to resolve complex issues.
• Produce clear technical documentation and communicate updates to customers and internal teams.

What You'll Bring

• Hands-on Linux production support or administration experience.
• L2 technical, application, platform or infrastructure support experience.
• Strong incident ownership, troubleshooting and customer communication skills.
• Experience with an ITSM or ticketing tool such as ServiceNow, RemedyForce or similar.

Useful extras: SQL Server, Oracle or MySQL; AWS or Azure exposure; cloud certification or formal training; Windows Server; Docker; Tomcat; Jenkins; or ITIL.

Note: This role falls under Tribal's On-Call and Out-of-Hours Working Policy. Regular out-of-hours work may be required and will be compensated accordingly.

Tribal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds, including those underrepresented in technology.